Eubrics is call center training software built on AI roleplay. Agents practice inbound and outbound calls with realistic AI customers before they reach a real one, get scored against your call standards, and repeat the calls they find hardest.
Agents handle more complex customers, products, and compliance requirements—while trainers, QA teams, and managers still have limited time to observe, practise, and coach.
One trainer or team leader cannot repeatedly run mock calls and give precise feedback to every agent.
Small samples can miss recurring process, compliance, empathy, and customer-experience risks.
Call center training software helps contact center teams get agents ready for live calls and keep improving them once they start. Most products fall into three groups. Learning management systems deliver courses and track completion. Quality assurance and coaching tools score real calls and show managers where agents need help. AI roleplay tools let agents practice realistic customer conversations and get scored against your own standards. Agents can repeat each call until they are ready. Eubrics is AI roleplay call center training software. You build customer personas from your scripts, products and policies. Agents practice inbound and outbound calls with them, and each call is scored on your scorecard.
Call Center Training That Delivers Measurable Business Impact
Real outcomes from customer service, contact center, and BPO deployments across global support teams.
Built for the calls your teams actually handle
One platform. Different queues, customers, and success measures.
Configure Eubrics around the exact conversation flow, customer behavior, knowledge, compliance, and outcome each team is responsible for.
Complete agent-performance system
Move from one-off training and sampled feedback to a continuous loop of realistic practice, in-the-moment support, and measurable improvement.
Configured to your operation
Use your existing materials and operating context to create AI customers, scoring frameworks, guidance, and coaching aligned to the way your center actually works.
Product manuals, SOPs, knowledge articles, and policy updates
Call stages, process rules, scripts, disclosures, and compliance
Customer personas, moods, objections, languages, and difficulty
Behavioral skills, technical competencies, and quality scorecards
Call-standard configuration
Knowledge
Products & policies
Manuals, FAQs, pricing, process, eligibility, and updates.
Customer
Personas & context
Intent, mood, history, objection, language, and difficulty.
Call flow
Success sequence
Quality, behavior, compliance, and outcome
Scoring
Quality, behavior, compliance, and outcome
Delivery
Practice, live guidance, analytics, and coaching
Try an AI customer
Choose a realistic customer persona and experience how Eubrics changes tone, context, objections, and difficulty during the conversation.
Inbound Call
Moderate
David Brown
Contact Center Innovation Manager
English
Optimistic
Polite
Explain your product and convince the customer to move to the next step...
Outbound call
Moderate
Charles Rodriguez
Contact Center Capacity Planning Manager
English
Polite
Patient
Explain your product and convince the customer to move to the next step...
Inbound Call
Moderate
Christopher Martinez
Contact Center Innovation Manager
English
Neutral
Curious
Explain your product and convince the customer to move to the next step...
Discovery Call
Moderate
Daniel Anderson
Contact Center Quality & Compliance Lead
English
Neutral
Thoughtful
Explain your product and convince the customer to move to the next step...
Replace one-off mock calls and delayed feedback with repeat practice, hundreds of targeted observations, and clear visibility into agent readiness.
Scale the practice trainers wish they could give every agent.
In one program, the shift from manual enablement to AI simulation expanded practice and feedback dramatically before agents reached real customers.
Practice
Manual
15–20 simulated calls
1 mock call
~5 hours repeat practice
~20 minutes practice
~350 targeted observations
~10 feedback points
Scales across cohorts and sites
Trainer-dependent
47%
Reduction in ramp time
97%
Average compliance
90% +
Throughput rate
Objection Handling
Value Articulation
Everything you need to know about the product and more.
How do AI sales roleplays work on the Eubrics platform?
Sales reps interact with AI-generated customer personas that simulate real buyers, objections, and sales scenarios. These conversations feel like real calls, allowing reps to practice discovery, objection handling, and closing in a realistic and repeatable environment.
How does Eubrics customize training for our sales team?
Eubrics allows you to configure customer personas, industry scenarios, ICPs, and sales workflows specific to your organization. The platform adapts roleplays and evaluations to mirror your real sales conversations and processes.
What insights and analytics does the platform provide?
Eubrics provides real-time insights into rep performance, skill gaps, strengths, and readiness levels. Leaders can track improvement across teams, identify coaching opportunities, and measure the impact of training.
Can Eubrics integrate with our existing tools?
Yes. Eubrics integrates with major CRM, HRMS/HRIS, and ATS systems, making it easy to connect training data with your existing workflows.
Does Eubrics replace sales managers or trainers?
No. Eubrics augments sales leaders by providing scalable practice, feedback, and performance insights, allowing managers to focus on targeted coaching and strategic development.
How quickly can we see results?
Most teams begin seeing improvements in sales readiness, confidence, and call quality within the first few weeks as reps consistently practice and receive feedback.
What industries does Eubrics support?
Eubrics supports a wide range of industries including B2B SaaS, banking, insurance, financial services, and contact centers. Roleplays can be tailored to any sales motion or industry context.
How secure is our data on the platform?
Eubrics uses enterprise-grade security with encrypted data storage and complies with industry standards including ISO 27001 and SOC 2, ensuring your training data remains protected.
How long does it take to implement Eubrics?
Most teams can get started within a few days. Our team helps configure roleplays, evaluation metrics, and scenarios tailored to your sales environment.
Can we create our own evaluation metrics and scorecards?
Yes. Eubrics allows organizations to define custom competency frameworks and scorecards aligned with their sales methodology and coaching goals.
Is Eubrics suitable for onboarding new sales hires?
Yes. Eubrics is widely used for onboarding, enabling new hires to practice real sales conversations and build confidence before engaging with actual customers.
How is Eubrics different from traditional sales training?
Traditional training focuses on theory and one-time workshops, while Eubrics provides continuous practice, AI-driven feedback, and measurable readiness insights to ensure skills translate into real performance.
How does call center training software help onboard new agents?
New agents usually learn the product in a classroom and then meet their first difficult customer on a live call. Call center training software with AI roleplay adds a step in between. New agents practice the calls they will take, with customers who push back or raise objections. They get scored on the same standards QA will use later. Trainers can see which calls each new agent struggles with before go-live, not after.
Does AI roleplay replace call center QA?
No. QA reviews calls that have already happened. AI roleplay lets agents practice before the call happens. Both use the same call standards. Many teams use QA findings to decide which scenarios agents should practice next.
