AI agent performance for contact centers
AI agent performance for contact centers
AI agent performance for contact centers
Help every agent
Help every agent
Help every agent
Give agents realistic practice before the call, precise guidance during it, and targeted coaching after. Eubrics turns your call standards, products, policies, and customer personas into one connected performance system.
Lower ramp time
Lower ramp time
47%
47%
47%
Talk-time and revenue improvement
Talk-time and revenue improvement
30%
30%
30%
Average compliance
Average compliance
97%
97%
97%
Before Call
Practice
AI Sales Roleplay
Benjamin Clark
English
Urban Affluent Cardholder
Why should I switch?
During Call
Guide
Live Call Guidance
After Call
Improve
Post-Call Analytics
Before Call
Practice
AI Sales Roleplay
Benjamin Clark
English
Urban Affluent Cardholder
Why should I switch?
During Call
Guide
Live Call Guidance
After Call
Improve
Post-Call Analytics
Before Call
Practice
AI Sales Roleplay
Benjamin Clark
English
Urban Affluent Cardholder
Why should I switch?
During Call
Guide
Live Call Guidance
After Call
Improve
Post-Call Analytics
Before Call
Practice
AI Sales Roleplay
Benjamin Clark
English
Urban Affluent Cardholder
Why should I switch?
During Call
Guide
Live Call Guidance
After Call
Improve
Post-Call Analytics
Trusted by Leading Enterprises
Trusted by Leading Enterprises
Trusted by Leading Enterprises
Trusted by Leading Enterprises
Why performance breaks at scale
Why performance breaks at scale
The floor cannot improve from a handful of mock calls and sampled audits.
The floor cannot improve from a handful of mock calls and sampled audits.
The floor cannot improve from a handful of mock calls and sampled audits.
Agents handle more complex customers, products, and compliance requirements—while trainers, QA teams, and managers still have limited time to observe, practise, and coach.
Long time to proficiency
Long time to proficiency
Long time to
proficiency
Agents learn scripts and product knowledge, but enter nesting without enough realistic practice.
Agents learn scripts and product knowledge, but enter nesting without enough realistic practice.
Delayed productivity and higher ramp cost
Delayed productivity and higher ramp cost
Delayed productivity and higher ramp cost
Delayed productivity and higher ramp cost
Coaching cannot keep up
Coaching cannot keep up
Coaching cannot
keep up
One trainer or team leader cannot repeatedly run mock calls and give precise feedback to every agent.
Generic coaching and uneven readiness
Generic coaching and uneven readiness
Generic coaching and uneven readiness
Generic coaching and uneven readiness
Knowledge changes faster than KT
Knowledge changes faster than KT
Products, policies, rebuttals, and process changes are scattered across documents and systems.
Products, policies, rebuttals, and process changes are scattered across documents and systems.
Holds, transfers, and inconsistent answers
Holds, transfers, and inconsistent answers
Holds, transfers, and inconsistent answers
Holds, transfers, and inconsistent answers
Customers do not follow the script
Customers do not follow the script
Real callers interrupt, object, escalate, change context, and expect empathy—not memorized lines.
Real callers interrupt, object, escalate, change context, and expect empathy—not memorized lines.
Lower FCR, CSAT, conversion, and retention
Lower FCR, CSAT, conversion, and retention
Lower FCR, CSAT, conversion, and retention
Lower FCR, CSAT, conversion, and retention
Manual QA sees too little, too late
Manual QA sees too little, too late
Small samples can miss recurring process, compliance, empathy, and customer-experience risks.
Blind spots across thousands of interactions
Blind spots across thousands of interactions
Blind spots across thousands of interactions
Blind spots across thousands of interactions
Pressure compounds attrition
Pressure compounds attrition
Pressure compounds
attrition
Difficult calls, constant measurement, and unclear feedback reduce confidence and increase burnout.
Difficult calls, constant measurement, and unclear feedback reduce confidence and increase burnout.
Higher replacement cost and lost experience
Higher replacement cost and lost experience
Higher replacement cost and lost experience
Higher replacement cost and lost experience
PROVEN OPERATING METRICS
PROVEN OPERATING METRICS
Call Center Training That Delivers Measurable Business Impact
Real outcomes from customer service, contact center, and BPO deployments across global support teams.
47%
47%
Lower ramp time
30%
30%
Talk-time and revenue improvement
97%
Average compliance
90% +
Throughput rate
47%
Lower ramp time
97%
Average compliance
30%
Talk-time and revenue improvement
90% +
Throughput rate
Built for the calls your teams actually handle
One platform. Different queues, customers, and success measures.
Configure Eubrics around the exact conversation flow, customer behavior, knowledge, compliance, and outcome each team is responsible for.
Customer Service & Support
Sales & Retention
Collections & Recovery
Technical Support
Resolve the issue without losing the human connection.
Train agents to diagnose the problem, take ownership, communicate clearly, and protect the customer relationship—especially when the caller is already frustrated.
Improve first-contact resolution and reduce avoidable transfers.
Build empathy, ownership, and expectation-setting.
Reinforce process adherence without sounding scripted.
Repeat caller
Frustrated · second contact
“I explained this yesterday. Why do I have to start again?”
AI guidance
Recognize the repeat effort first.
Confirm the issue, summarize what is already known, and own the next action before asking another question.
Empathy
Ownership
FCR
Customer Service & Support
Sales & Retention
Collections & Recovery
Technical Support
Resolve the issue without losing the human connection.
Train agents to diagnose the problem, take ownership, communicate clearly, and protect the customer relationship—especially when the caller is already frustrated.
Improve first-contact resolution and reduce avoidable transfers.
Build empathy, ownership, and expectation-setting.
Reinforce process adherence without sounding scripted.
Repeat caller
Frustrated · second contact
“I explained this yesterday. Why do I have to start again?”
AI guidance
Recognize the repeat effort first.
Confirm the issue, summarize what is already known, and own the next action before asking another question.
Empathy
Ownership
FCR
Complete agent-performance system
Improve the interaction before, during, and after it happens.
Practice before. Support during. Improve after.
Practice before. Support during. Improve after.
Practice before. Support during. Improve after.
Move from one-off training and sampled feedback to a continuous loop of realistic practice, in-the-moment support, and measurable improvement.
Before the Call
AI Sales Roleplay
During the Call
Real-Time Guidance
After the Call
Post-Call Analytics
Build confidence before a real customer pays the price.
Agents practise against AI customers configured around your queues, products, languages, call stages, objections, and difficulty levels.
Inbound Call
Charles Rodriguez
Moderate
Contact Center Capacity Planning Manager
English
Thoughtful
Neutral
Earn 10 XP
Inbound Call
David Brown
Moderate
Contact Center Innovation Manager
English
Neutral
Rude
Earn 10 XP
Before the Call
AI Sales Roleplay
During the Call
Real-Time Guidance
After the Call
Post-Call Analytics
Build confidence before a real customer pays the price.
Agents practise against AI customers configured around your queues, products, languages, call stages, objections, and difficulty levels.
Inbound Call
Charles Rodriguez
Moderate
Contact Center Capacity Planning Manager
English
Thoughtful
Neutral
Earn 10XP
Inbound Call
David Brown
Moderate
Contact Center Innovation Manager
English
Neutral
Rude
Earn 10XP
Before the Call
AI Sales Roleplay
During the Call
Real-Time Guidance
After the Call
Post-Call Analytics
Build confidence before a real customer pays the price.
Agents practise against AI customers configured around your queues, products, languages, call stages, objections, and difficulty levels.
Inbound Call
Charles Rodriguez
Moderate
Contact Center Capacity Planning Manager
English
Thoughtful
Neutral
Earn 10XP
Inbound Call
David Brown
Moderate
Contact Center Innovation Manager
English
Neutral
Rude
Earn 10XP
Before the Call
AI Sales Roleplay
During the Call
Real-Time Guidance
After the Call
Post-Call Analytics
Build confidence before a real customer pays the price.
Agents practise against AI customers configured around your queues, products, languages, call stages, objections, and difficulty levels.
Inbound Call
Charles Rodriguez
Moderate
Contact Center Capacity Planning Manager
English
Thoughtful
Neutral
Earn 10 XP
Inbound Call
David Brown
Moderate
Contact Center Innovation Manager
English
Neutral
Rude
Earn 10 XP
Configured to your operation
Turn your call standards into a system every agent can practise and follow.
Turn your call standards into a system every agent can practise and follow.
Turn your call standards into a system every agent can practise and follow.
Use your existing materials and operating context to create AI customers, scoring frameworks, guidance, and coaching aligned to the way your center actually works.
Product manuals, SOPs, knowledge articles, and policy updates
Call stages, process rules, scripts, disclosures, and compliance
Customer personas, moods, objections, languages, and difficulty
Behavioral skills, technical competencies, and quality scorecards
Call-standard configuration
Knowledge
Products & policies
Manuals, FAQs, pricing, process, eligibility, and updates.
Customer
Personas & context
Intent, mood, history, objection, language, and difficulty.
Call flow
Success sequence
Quality, behavior, compliance, and outcome
Scoring
Quality, behavior, compliance, and outcome
Delivery
Practice, live guidance, analytics, and coaching
Try an AI customer
Meet the callers your agents need to be ready for.
Meet the callers your agents need to be ready for.
Meet the callers your agents need to be ready for.
Choose a realistic customer persona and experience how Eubrics changes tone, context, objections, and difficulty during the conversation.
Inbound Call
Moderate
David Brown
Contact Center Innovation Manager
English
Optimistic
Polite
Explain your product and convince the customer to move to the next step...
Outbound call
Moderate
Charles Rodriguez
Contact Center Capacity Planning Manager
English
Polite
Patient
Explain your product and convince the customer to move to the next step...
Inbound Call
Moderate
Christopher Martinez
Contact Center Innovation Manager
English
Neutral
Curious
Explain your product and convince the customer to move to the next step...
Discovery Call
Moderate
Daniel Anderson
Contact Center Quality & Compliance Lead
English
Neutral
Thoughtful
Explain your product and convince the customer to move to the next step...
Customer results
Real Results from Teams Using AI Roleplay
Teams started with a clear goal, saw impact, and scaled what worked.
Guillermo Mata
“ My team and I had a great time using the Eubrics AI bots to pitch our product and handle objections that were spot-on to what we hear from real clients. It gave us a fun, real-time way to practice and warm up before actual sales calls. The scoring insights were surprisingly accurate and gave me clear visibility into my team’s performance. “
Christian Zaragoza
Himani Vardhani
“ As a sales trainer and roleplay lover, Eubrics has changed the game for me. The AI generates real-world objections and diverse responses that go beyond typical classroom roleplays, while custom metrics give us measurable insight into agent growth. The ability to tailor scenarios to our training programs has been incredibly valuable—and this feels like just the beginning. "
Guillermo Mata
Christian Zaragoza
“ Through our affiliation with Eubrics AI, participants in our 4-week training had access to AI-enhanced assessments, virtual mentoring, and interactive practice that reinforced real learning. Rather than encouraging shortcuts, Eubrics helped participants truly master concepts and think better on their feet- supporting stronger service delivery, empathy, and handling of tense situations. "
Rupal Shah Koshy
“ With the support of the Eubrics AI team, we built a technology-driven capability-building ecosystem for our frontline retail sales teams. This initiative is enabling Safari to deliver a consistent and superior customer experience across stores, while strengthening objection handling, boosting confidence, and enhancing brand storytelling. “
Nakul Sharma
Regional Head HR - North @Safari
Priya Nayak
“ Eubrics’ AI-powered learning module has been a key intervention in our ELP leadership academy at Airtel, enabling personalized development journeys aligned to individual roles and needs, making learning more impactful and engaging. The platform provides targeted interventions, strong visibility into progress, and data-backed insights on capability building. Our partnership with the Eubrics team has been seamless and highly supportive throughout. "
Himani Vardhani
Sr. Learning Partner at Airtel
Nakul Sharma
Shivani Mishra
Customer results
Real Results from Teams Using AI Roleplay
Teams started with a clear goal, saw impact, and scaled what worked.
Guillermo Mata
“ My team and I had a great time using the Eubrics AI bots to pitch our product and handle objections that were spot-on to what we hear from real clients. It gave us a fun, real-time way to practice and warm up before actual sales calls. The scoring insights were surprisingly accurate and gave me clear visibility into my team’s performance. “
Christian Zaragoza
Himani Vardhani
“ As a sales trainer and roleplay lover, Eubrics has changed the game for me. The AI generates real-world objections and diverse responses that go beyond typical classroom roleplays, while custom metrics give us measurable insight into agent growth. The ability to tailor scenarios to our training programs has been incredibly valuable—and this feels like just the beginning. "
Guillermo Mata
Christian Zaragoza
“ Through our affiliation with Eubrics AI, participants in our 4-week training had access to AI-enhanced assessments, virtual mentoring, and interactive practice that reinforced real learning. Rather than encouraging shortcuts, Eubrics helped participants truly master concepts and think better on their feet- supporting stronger service delivery, empathy, and handling of tense situations. "
Rupal Shah Koshy
“ With the support of the Eubrics AI team, we built a technology-driven capability-building ecosystem for our frontline retail sales teams. This initiative is enabling Safari to deliver a consistent and superior customer experience across stores, while strengthening objection handling, boosting confidence, and enhancing brand storytelling. “
Nakul Sharma
Regional Head HR - North @Safari
Priya Nayak
“ Eubrics’ AI-powered learning module has been a key intervention in our ELP leadership academy at Airtel, enabling personalized development journeys aligned to individual roles and needs, making learning more impactful and engaging. The platform provides targeted interventions, strong visibility into progress, and data-backed insights on capability building. Our partnership with the Eubrics team has been seamless and highly supportive throughout. "
Himani Vardhani
Sr. Learning Partner at Airtel
Nakul Sharma
Shivani Mishra
Customer results
Real Results from Teams Using AI Roleplay
Teams started with a clear goal, saw impact, and scaled what worked.
Guillermo Mata
“ My team and I had a great time using the Eubrics AI bots to pitch our product and handle objections that were spot-on to what we hear from real clients. It gave us a fun, real-time way to practice and warm up before actual sales calls. The scoring insights were surprisingly accurate and gave me clear visibility into my team’s performance. “
Christian Zaragoza
Himani Vardhani
“ As a sales trainer and roleplay lover, Eubrics has changed the game for me. The AI generates real-world objections and diverse responses that go beyond typical classroom roleplays, while custom metrics give us measurable insight into agent growth. The ability to tailor scenarios to our training programs has been incredibly valuable—and this feels like just the beginning. "
Guillermo Mata
Christian Zaragoza
“ Through our affiliation with Eubrics AI, participants in our 4-week training had access to AI-enhanced assessments, virtual mentoring, and interactive practice that reinforced real learning. Rather than encouraging shortcuts, Eubrics helped participants truly master concepts and think better on their feet- supporting stronger service delivery, empathy, and handling of tense situations. "
Rupal Shah Koshy
“ With the support of the Eubrics AI team, we built a technology-driven capability-building ecosystem for our frontline retail sales teams. This initiative is enabling Safari to deliver a consistent and superior customer experience across stores, while strengthening objection handling, boosting confidence, and enhancing brand storytelling. “
Nakul Sharma
Regional Head HR - North @Safari
Priya Nayak
“ Eubrics’ AI-powered learning module has been a key intervention in our ELP leadership academy at Airtel, enabling personalized development journeys aligned to individual roles and needs, making learning more impactful and engaging. The platform provides targeted interventions, strong visibility into progress, and data-backed insights on capability building. Our partnership with the Eubrics team has been seamless and highly supportive throughout. "
Himani Vardhani
Sr. Learning Partner at Airtel
Nakul Sharma
Shivani Mishra
Customer results
Real Results from Teams Using AI Roleplay
Teams started with a clear goal, saw impact, and scaled what worked.
Guillermo Mata
“ My team and I had a great time using the Eubrics AI bots to pitch our product and handle objections that were spot-on to what we hear from real clients. It gave us a fun, real-time way to practice and warm up before actual sales calls. The scoring insights were surprisingly accurate and gave me clear visibility into my team’s performance. “
Christian Zaragoza
Himani Vardhani
“ As a sales trainer and roleplay lover, Eubrics has changed the game for me. The AI generates real-world objections and diverse responses that go beyond typical classroom roleplays, while custom metrics give us measurable insight into agent growth. The ability to tailor scenarios to our training programs has been incredibly valuable—and this feels like just the beginning. "
Guillermo Mata
Christian Zaragoza
“ Through our affiliation with Eubrics AI, participants in our 4-week training had access to AI-enhanced assessments, virtual mentoring, and interactive practice that reinforced real learning. Rather than encouraging shortcuts, Eubrics helped participants truly master concepts and think better on their feet- supporting stronger service delivery, empathy, and handling of tense situations. "
Rupal Shah Koshy
“ With the support of the Eubrics AI team, we built a technology-driven capability-building ecosystem for our frontline retail sales teams. This initiative is enabling Safari to deliver a consistent and superior customer experience across stores, while strengthening objection handling, boosting confidence, and enhancing brand storytelling. “
Nakul Sharma
Regional Head HR - North @Safari
Priya Nayak
“ Eubrics’ AI-powered learning module has been a key intervention in our ELP leadership academy at Airtel, enabling personalized development journeys aligned to individual roles and needs, making learning more impactful and engaging. The platform provides targeted interventions, strong visibility into progress, and data-backed insights on capability building. Our partnership with the Eubrics team has been seamless and highly supportive throughout. "
Himani Vardhani
Sr. Learning Partner at Airtel
Nakul Sharma
Shivani Mishra
Selected deployment outcomes
Selected deployment outcomes
From classroom knowledge to confident performance—faster.
From classroom knowledge to confident performance—faster.
From classroom knowledge to confident performance—faster.
Replace one-off mock calls and delayed feedback with repeat practice, hundreds of targeted observations, and clear visibility into agent readiness.
Scale the practice trainers wish they could give every agent.
In one program, the shift from manual enablement to AI simulation expanded practice and feedback dramatically before agents reached real customers.
Practice
Manual
15–20 simulated calls
1 mock call
~5 hours repeat practice
~20 minutes practice
~350 targeted observations
~10 feedback points
Scales across cohorts and sites
Trainer-dependent
47%
Reduction in ramp time
97%
Average compliance
90% +
Throughput rate
Objection Handling
Value Articulation
100
100
100
100
80
80
80
80
60
60
60
60
40
40
40
40
20
20
20
20
0
0
0
0
Score
Score
Score
Score
Day 1
Day 1
Day 1
Day 1
Day 2
Day 2
Day 2
Day 2
Day 3
Day 3
Day 3
Day 3
Day 4
Day 4
Day 4
Day 4
Day 6
Day 6
Day 6
Day 6
Days
Days
Days
Days
Built for how enterprises buy
A compliance posture that security and procurement can sign off on quickly.
4.7 out of 5
G2 Rating
ISO 27001 certified
Independently audited information security management system.
SOC 2 compliant
Controls audited for security, availability, and confidentiality.
End-to-End Encryption
Data encrypted at rest and in transit across every call and record.
Role-based access
Granular permissions so managers, reps, and admins see only what they should.
Built for how enterprises buy
A compliance posture that security and procurement can sign off on quickly.
4.7 out of 5
G2 Rating
ISO 27001 certified
Independently audited information security management system.
SOC 2 compliant
Controls audited for security, availability, and confidentiality.
End-to-End Encryption
Data encrypted at rest and in transit across every call and record.
Role-based access
Granular permissions so managers, reps, and admins see only what they should.
Built for how enterprises buy
A compliance posture that security and procurement can sign off on quickly.
4.7 out of 5
G2 Rating
ISO 27001 certified
Independently audited information security management system.
SOC 2 compliant
Controls audited for security, availability, and confidentiality.
End-to-End Encryption
Data encrypted at rest and in transit across every call and record.
Role-based access
Granular permissions so managers, reps, and admins see only what they should.
Built for how enterprises buy
A compliance posture that security and procurement can sign off on quickly.
4.7 out of 5
G2 Rating
ISO 27001 certified
Independently audited information security management system.
SOC 2 compliant
Controls audited for security, availability, and confidentiality.
End-to-End Encryption
Data encrypted at rest and in transit across every call and record.
Role-based access
Granular permissions so managers, reps, and admins see only what they should.
Connect Eubrics to the systems your teams already use.
Bring together role data, employee information, learning resources, performance signals, and development activity across your existing HR and learning ecosystem—without replacing the tools you already use.
CRM
HRMS
ATS
Communication & SSO
Salesforce
HubSpot
Freshsales
Zoho CRM
10+ More Integrations
Connect Eubrics to the systems your teams already use.
Bring together role data, employee information, learning resources, performance signals, and development activity across your existing HR and learning ecosystem—without replacing the tools you already use.
CRM
HRMS
ATS
Communication & SSO
Salesforce
HubSpot
Freshsales
Zoho CRM
10+ More Integrations
Connect Eubrics to the systems your teams already use.
Bring together role data, employee information, learning resources, performance signals, and development activity across your existing HR and learning ecosystem—without replacing the tools you already use.
CRM
HRMS
ATS
Communication & SSO
Salesforce
HubSpot
Freshsales
Zoho CRM
10+ More Integrations
Connect Eubrics to the systems your teams already use.
Bring together role data, employee information, learning resources, performance signals, and development activity across your existing HR and learning ecosystem—without replacing the tools you already use.
CRM
HRMS
ATS
Communication & SSO
Salesforce
HubSpot
Freshsales
Zoho CRM
10+ More Integrations
See Eubrics with your operation
Bring one queue. One call flow. One difficult customer.
We’ll show you how Eubrics prepares the agent, supports the live interaction, and turns the completed call into precise coaching and leadership visibility.
A scenario based on your real customer and process
Your quality, compliance, and competency criteria
A tailored view of agent readiness and improvement
4.7 out of 5
G2 Rating
See Eubrics with your operation
Bring one queue. One call flow. One difficult customer.
We’ll show you how Eubrics prepares the agent, supports the live interaction, and turns the completed call into precise coaching and leadership visibility.
A scenario based on your real customer and process
Your quality, compliance, and competency criteria
A tailored view of agent readiness and improvement
4.7 out of 5
G2 Rating
See Eubrics with your operation
Bring one queue. One call flow. One difficult customer.
We’ll show you how Eubrics prepares the agent, supports the live interaction, and turns the completed call into precise coaching and leadership visibility.
A scenario based on your real customer and process
Your quality, compliance, and competency criteria
A tailored view of agent readiness and improvement
4.7 out of 5
G2 Rating
See Eubrics with your operation
Bring one queue. One call flow. One difficult customer.
We’ll show you how Eubrics prepares the agent, supports the live interaction, and turns the completed call into precise coaching and leadership visibility.
A scenario based on your real customer and process
Your quality, compliance, and competency criteria
A tailored view of agent readiness and improvement
4.7 out of 5
G2 Rating